Tension Happens. Escalation Doesn’t Have To.

In fast-moving corporate environments, stress is inevitable — but conflict spiraling out of control doesn’t have to be. "The Fix the Friction Guide" gives you six simple, proven conversation starters that help leaders and teams cool tension, reframe conflict, and keep collaboration moving forward.

Inside, you’ll learn how to:

• Use empathetic phrases to defuse tense conversations in real time

• Reset energy when emotions are running high

• Keep dialogue solution-focused rather than escalating into blame

• Turn disagreements into opportunities for teamwork

• Foster a less reactive, more emotionally intelligent workplace culture

Get instant access and start building the language and leadership habits that turn pressure moments into progress.